Our HR Services

Employee Handbooks

An employee handbook is one of the most important documents your business can have. It sets the tone for the employment relationship, communicates your expectations, and provides a clear reference point for both managers and employees. Without one, misunderstandings multiply and the risk of employment tribunal claims increases significantly.

FairProcess HR produces clear, professionally written employee handbooks tailored to your business. We write in plain English — no legal jargon, no unnecessary complexity. Every handbook is UK employment law compliant and reflects your culture, values and working practices.

What's included:

• Review of any existing documentation
• Discovery call to understand your business
• Fully bespoke handbook drafted to your specification
• One round of revisions included
• Delivered in Word and PDF format

HR Policies & Procedures

Clear, well-written HR policies protect your business, provide consistency in how situations are handled, and ensure you are meeting your legal obligations as an employer. They also give your managers the confidence to deal with issues correctly and fairly.

We draft individual policies or complete policy suites covering the full range of HR requirements — from disciplinary and grievance procedures through to equality, data protection, flexible working and beyond. All policies are written specifically for UK employers and align with current employment legislation.

Policies available include:

• Disciplinary & Grievance
• Absence Management & Capability
• Equality, Diversity & Inclusion
• Anti-Harassment & Bullying
• Flexible & Hybrid Working
• Data Protection, Social Media & IT Use
• Family Leave & Whistleblowing

Investigation Support

Workplace investigations need to be conducted carefully, thoroughly and impartially. Whether you are investigating an allegation of misconduct, a bullying complaint, a potential fraud, or a health and safety concern, the process must be structured and evidence-based — or the outcome will not stand up to scrutiny.

FairProcess HR provides experienced, impartial investigation support from the initial scoping of the investigation through to the production of a detailed written report. We can act as an independent investigator, or support an internal manager throughout the process.

What we cover:

• Drafting Terms of Reference
• Investigation planning and preparation
• Witness interview support and note-taking
• Evidence gathering and analysis
• Written investigation report and findings
• Outcome recommendations

Disciplinary Support

Disciplinary processes are one of the most legally sensitive areas of HR management. Handled incorrectly, they expose your business to employment tribunal claims — even where the underlying conduct clearly warranted action. Getting the process right matters as much as getting the outcome right.

FairProcess HR guides you through each stage of a fair and lawful disciplinary process: from the initial investigation, through to the hearing and outcome. We ensure your process follows the ACAS Code of Practice, your documentation is watertight, and your managers are supported throughout.

Support includes:

• Advice on reasonable grounds for action
• Drafting invitation letters and outcome letters
• Manager briefing and preparation
• Hearing support and note-taking
• Appeal process guidance
• ACAS Code of Practice compliance review

Grievance Support

When an employee raises a grievance, the way you respond sends a clear message about your culture and your values. A grievance that is handled promptly, fairly, and with genuine care for the individual is far more likely to be resolved successfully — and far less likely to escalate into a tribunal claim.

FairProcess HR supports you through the entire grievance process — ensuring you are following the correct procedure, that the employee's concerns are properly heard and considered, and that the outcome is documented appropriately.

Support includes:

• Initial triage and advice on process
• Drafting meeting invitation and outcome letters
• Meeting facilitation and note-taking
• Investigation of the matters raised
• Written outcome and appeal support

HR Audits

Do you know what HR documentation your business actually has — and whether it is fit for purpose? Many small businesses are operating with outdated contracts, missing policies, or informal practices that would not withstand scrutiny. An HR audit gives you a clear, honest picture of where you stand.

Our HR audit provides a structured review of your existing documentation, processes and practices, benchmarked against current UK employment legislation. You receive a written audit report with a prioritised action plan — clear, practical and jargon-free.

The audit covers:

• Employment contracts and offer letters
• HR policies and procedures
• Employee handbook (if in place)
• Absence management practices
• Recruitment and onboarding processes
• Written audit report with prioritised action plan

Contract Reviews

Employment contracts are often drafted once and then never revisited — even as employment law changes and the business evolves. An out-of-date or poorly drafted contract can leave you exposed. It may fail to protect your business interests, or it may contain clauses that are unenforceable.

FairProcess HR reviews your existing employment contracts and offer letters in detail, flagging any gaps, inconsistencies or legally problematic clauses. We provide clear written feedback and, where needed, a redrafted version of the document.

Review covers:

• Compliance with Section 1 statement requirements
• Pay, working hours and holiday entitlement
• Restrictive covenants and confidentiality clauses
• Notice periods and probationary clauses
• Written feedback report with recommendations

Performance & Absence Management

Managing performance issues and persistent absence are two of the most common challenges facing small business owners. Without clear processes and confident management, these situations can drift on for months — damaging team morale, productivity and ultimately the business.

FairProcess HR provides practical, step-by-step guidance for managing both performance and absence effectively. We help you put the right processes in place, support your managers in having difficult conversations, and ensure every step is documented correctly.

What we help with:

• Setting up performance improvement plans (PIPs)
• Return-to-work interview guidance
• Absence trigger point management
• Occupational health referral guidance
• Capability procedure support

HR Retainer Services

For businesses that need regular HR support, a monthly retainer provides the most cost-effective and consistent solution. Rather than paying ad hoc rates whenever an issue arises, you have a fixed monthly commitment that gives you access to expert HR advice whenever you need it.

Think of it as having your own HR Business Partner — without the cost of employing one. Our retainer packages are designed to scale with your needs, from light-touch advisory support through to comprehensive monthly HR management.